Complaints & Feedback

Bright Future For You is committed to resolving concerns fairly, promptly and respectfully. We encourage participants, families, carers and staff to tell us when something could be improved.

Raising a concern early helps us address issues quickly and improve the quality of our support.

Contact us by phone on (03) 9308 3512, email info@brightfutureforyou.com.au, or visit our office at 1510 Pascoe Vale Rd, Coolaroo VIC 3048 during business hours.

Please provide your name, contact details, and a brief description of the concern. We will acknowledge your complaint and work with you toward a resolution.

We aim to acknowledge complaints within 1 business day and provide a substantive response as soon as practicable.

We may need to speak with you, review records, or involve relevant team members. We will keep you informed throughout the process.

If you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission at ndiscommission.gov.au or 1800 035 544 for NDIS-related concerns.

For aged care concerns, you may contact the Aged Care Quality and Safety Commission. For privacy matters, see our Privacy Policy or contact the Office of the Australian Information Commissioner.