Privacy Policy

Bright Future For You provides NDIS and aged care support services across Greater Melbourne. Our office is located at 1510 Pascoe Vale Rd, Coolaroo VIC 3048.

We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We may collect personal information when you contact us, submit an enquiry, use our services, or interact with our website. This may include your name, contact details, information about support needs, health-related information relevant to care, and communication records.

We may also collect technical information such as browser type, device information and pages visited when you use our website.

We use personal information to respond to enquiries, deliver and coordinate support services, communicate with participants, families and carers, meet legal and quality obligations, and improve our services.

We do not sell personal information to third parties.

We may share information with service providers who assist our operations (such as IT or email services), funding bodies where required (such as the NDIA or My Aged Care), health professionals involved in your care with appropriate consent, and regulators where required by law.

We take reasonable steps to ensure third parties handle information appropriately.

We implement reasonable technical and organisational measures to protect personal information from misuse, loss and unauthorised access.

We retain information for as long as needed to deliver services and meet legal obligations, then securely destroy or de-identify it where appropriate.

You may request access to or correction of your personal information, or ask questions about how we handle it, by contacting us at info@brightfutureforyou.com.au or (03) 9308 3512.

If you have a complaint, please contact us first. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au).